Privacy Policy

PRIVACY POLICY

Last Updated: September 2026

MedicaTour is committed to protecting the privacy and security of personal data. This Privacy Policy explains what information may be collected through www.medica-tours.com (“Website”) or when you communicate with MedicaTour, how such information may be used and the rights available to you.

Data Controller

Your personal data may be processed by:

Medicatur Sağlık Hizmetleri Otomotiv Turizm İnşaat Limited Şirketi
Brand: MedicaTour
Email: info@medica-tours.com
Website: www.medica-tours.com

as the data controller where applicable.

Information We May Collect

Depending on your interaction with MedicaTour, we may process:

• Full name
• Telephone number
• Email address
• Country and language information
• Communication preferences
• Information regarding requested treatments or healthcare services
• Appointment and travel preferences
• Information related to healthcare provider and treatment coordination
• Information submitted through forms, WhatsApp, email or other communication channels
• Technical and analytics data relating to Website use
• IP address, device and browser information
• Cookie preferences

Where provided for treatment assessment purposes, health information, photographs, test results, scans or similar information may constitute special category personal data.

How We May Use Personal Data

Personal data may be processed to:

• Respond to enquiries
• Facilitate communication and coordination with healthcare providers
• Support treatment organisation
• Coordinate appointments, accommodation, transfers and travel-related arrangements
• Provide international patient support
• Manage requests and complaints
• Maintain Website security and functionality
• Improve Website performance and user experience
• Comply with legal obligations
• Respond to authorised public authorities
• Conduct marketing communications where valid consent or another applicable legal basis exists

Health Data

Health data is sensitive personal data.

MedicaTour processes health data only where permitted by applicable law and on an appropriate legal basis.

Where necessary for treatment assessment or healthcare coordination, relevant health information may be shared with selected healthcare providers and healthcare professionals.

MedicaTour is not a healthcare provider. Medical assessment, diagnosis and treatment decisions remain the responsibility of the relevant healthcare professionals.

Who We May Share Data With

Personal data may be shared, where necessary and proportionate, with:

• Selected healthcare providers
• Relevant doctors and healthcare professionals
• Accommodation and transfer providers
• Technology and infrastructure service providers
• Analytics and web service providers
• Legal, accounting and professional advisers
• Competent public authorities
• Other parties where disclosure is legally required

International Data Transfers

As MedicaTour supports international patients and may use service providers located outside Türkiye, personal data may in certain circumstances be transferred internationally.

Where international transfers take place, applicable legal requirements and safeguards are considered.

Data Retention

Personal data is retained only for as long as necessary for the relevant purpose and for any applicable statutory retention periods.

When retention is no longer required, data is deleted, destroyed or anonymised in accordance with applicable law.

Data Security

MedicaTour applies appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or unlawful processing.

No method of internet transmission is completely risk-free.

Cookies and Analytics

The Website may use strictly necessary, functional and, where valid consent has been obtained, analytics or similar technologies.

Please review our Cookie Notice for further information.

Marketing Communications

Where marketing or commercial communications are sent by email, SMS, telephone or similar channels, the necessary consent or other applicable legal basis is obtained where required.

Your Rights

Depending on the law applicable to you, you may have rights including access, correction, deletion, restriction, objection, withdrawal of consent and obtaining information about how your personal data is processed.

Where UK GDPR or EU GDPR applies, additional rights may be available under the relevant legislation.

Contact

Email: info@medica-tours.com
Website: www.medica-tours.com

Changes to This Policy

MedicaTour may update this Privacy Policy to reflect changes in law, services or data processing activities.